The Importance of Standard Operating Procedures

Detailing is a systematic activity consisting of a series of individual steps.  These steps should be performed the same way each time for every menu item performed.  Moreover, every detail technician in the shop needs to be performing the same SOPs so that the end result of every detail is consistent.  Having strong SOPs improves efficiency and effectiveness, as well as reducing variability in results. SOPs include several elements, including equipment, supplies, and chemicals used, as well as techniques and rules of motion.  Determining and documenting your SOPs is critical for the smooth running of your operation. The SOPs are determined by the menu items and the service elements included in each menu item.  Moreover, SOPs should be designed so that they help technicians achieve the standards for each menu service item. When SOPs are properly documented, the documentation becomes an excellent training tool for new hires.

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